Your brand attracts customers.
The experience determines whether they stay.
We help companies become more successful through customer-committed and relevant brands.
Many corporations, as well as medium-sized companies and hidden champions in German-speaking countries, already rely on it.
Customer-committed
companies are more successful.
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86% of buyers are willing to pay more for a good customer experience (Walker)
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Loyalty and willingness to recommend are more than three times higher among excited customers (Gallup)
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Customer-centric companies are on average 60% more profitable (Deloitte)
80% of companies consider themselves customer-centric.
But only 8% of customers agree.
It's time to change that. Outstanding customer experiences have never been more critical to success than they are today. Having customer data and customer-centric processes isn't enough. Unique brand experiences and genuine wow moments arise from empathy, the personal touch, or that famous extra mile your employees go for your customers. That's what being customer-committed is all about.
Mathias Weber
Founder of Kundenverbunden
For over 20 years, I have been helping companies not only to promote customer centricity but also to effectively implement it in their organization, leadership, and customer experience.
I have developed and implemented customer experience and brand programs for some of Germany's best-known brands—including the BMW Group, Porsche AG, and Bosch Siemens Home Appliances—as well as for numerous medium-sized businesses and hidden champions in German-speaking countries.
As a consultant, author, speaker, and university lecturer, I demonstrate how companies in saturated markets can unlock new potential, build long-term customer relationships, and remain competitive through consistent customer engagement.
Customer-Committed — The Book
How to Create Outstanding Customer Experiences and Strengthen Your Brand
The book by Mathias Weber demonstrates why companies must establish and maintain a new – customer-committed – culture and how this transformation can be achieved.
A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.
The print edition and the
e-book are available here and everywhere there are books.
Let’s get to know each other
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