Customer-committed
companies are more successful.

  • 86% of buyers are willing to pay more for a good customer experience (Walker)

  • Loyalty and willingness to recommend are more than three times higher among excited customers (Gallup)

  • Customer-centric companies are on average 60% more profitable (Deloitte)

80% of companies consider themselves customer-centric.

But only 8% of customers agree.

It's time to change that. Outstanding customer experiences have never been more critical to success than they are today. Having customer data and customer-centric processes isn't enough. Unique brand experiences and genuine wow moments arise from empathy, the personal touch, or that famous extra mile your employees go for your customers. That's what being customer-committed is all about.

Who is behind Customer-Committed?

Mathias Weber is a consultant, author and university lecturer. For more than 18 years, he has been helping companies achieve long-term success by building customer-centric and relevant brands. His clients include companies such as the BMW Group, Porsche AG, and Bosch Siemens Home Appliances, as well as medium-sized businesses and hidden champions.

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Services

Every challenge is unique. From our extensive experience, we select an approach that is right for you and your challenge.

Strategy

  • Evaluation and maturity check

  • Strategy definition

  • Brand positioning

  • Target picture development

Internal Adaption

  • Functions and processes

  • Trainings & workshops

  • Management integration

  • Individual coaching

Implementation

  • Customer Experience Management

  • Customer Journey Mapping

  • Success measurement

  • Sparring

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Customer-Committed - The Book

How to Create Outstanding Customer Experiences and Strengthen Your Brand

The book by Mathias Weber demonstrates why companies must establish and maintain a new – customer-committed – culture and how this transformation can be achieved.

A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.

The print edition and the
e-book are available here and everywhere there are books.

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