When was the last time you were truly delighted as a customer?
With Kundenverbunden, I work with companies to help their customers experience greater delight.
That's what drives me.
Mathias Weber
Founder Kundenverbunden | Expert in CX and Customer Centricity | Author | Speaker | University Lecturer
I show exactly how to put this into practice through my consulting services. Many corporations, mid-sized companies, and hidden champions across the German-speaking region already trust this approach. You’ll find further insights into my thinking on the blog and in my book.
Customer-committed
companies are more successful.
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86% of buyers are willing to pay more for a good customer experience (Walker)
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Loyalty and willingness to recommend are more than three times higher among excited customers (Gallup)
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Customer-centric companies are on average 60% more profitable (Deloitte)
80% of companies consider themselves customer-centric.
But only 8% of customers agree.
It's time to change that. Outstanding customer experiences have never been more critical to success than they are today. Having customer data and customer-centric processes isn't enough. Unique brand experiences and genuine wow moments arise from empathy, the personal touch, or that famous extra mile your employees go for your customers. That's what being customer-committed is all about.
Mathias Weber – Expert in Customer Experience, Brand Strategy, and Customer Centricity
Mathias Weber is a consultant, author and university lecturer. For more than 18 years, he has been helping companies achieve long-term success by building customer-centric and relevant brands. His clients include companies such as the BMW Group, Porsche AG, and Bosch Siemens Home Appliances, as well as medium-sized businesses and hidden champions.
Customer-Committed — The Book
How to Create Outstanding Customer Experiences and Strengthen Your Brand
The book by Mathias Weber demonstrates why companies must establish and maintain a new – customer-committed – culture and how this transformation can be achieved.
A unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.
The print edition and the
e-book are available here and everywhere there are books.
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